Refunds and Returns Policy

Any purchase made through the Ruby Black website may be returned up to 14 days from receiving the order, for exchange or store credit only.

Please note exchanges are dependent on availability of stock. The item must be returned and packed in the exact way it was delivered. Please do not bend the leather bands, dispose of the information card or damage the packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@rubyblack.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customercare@rubyblack.com.au  and send your item to: PO Box 5048, Q SUPERCENTRE QLD 4218

Shipping

To return your product, you should mail your product to: PO Box 5048, Q SUPERCENTRE QLD 4218

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $139, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.